Frequently Asked Questions (FAQ)

1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Klarna (where available).

Q: Can I cancel or modify my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Please contact us as soon as possible to make changes.

2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship internationally to selected countries. Additional shipping fees and customs duties may apply.

Q: How long will my order take to arrive?
A: Standard UK delivery takes 3-5 business days, while international shipping varies by location (typically 5-10 business days). Processing of your order before shipping takes 10 business days

3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of receipt, provided the item is unused and in its original packaging. Please refer to our Returns Policy for details.

Q: How do I request a refund?
A: Contact us at service@artisanthread.co.uk with your order details, and we will guide you through the return process.

4. Products & Materials
Q: What materials are used in your yarns and kits?
A: We use high-quality, ethically sourced materials, including 100% pure wool, cotton, and sustainable fibers. Product descriptions provide specific details.

Q: Are your crochet kits suitable for beginners?
A: Yes! We offer kits for all skill levels, from beginner to advanced. Each kit includes detailed instructions to guide you.

5. Account & Support
Q: Do I need to create an account to shop?
A: No, but creating an account allows you to track orders, save favorites, and receive exclusive offers.

Q: How can I contact customer support?
A: Reach us via email at info@artisanthread.co.uk or through our Contact Us page. We aim to respond within 24-48 hours.

If you have further questions, feel free to contact us—we’re happy to help!