Effective Date: 31st January 2025

1. Introduction
At Artisan Thread, we aim to provide a secure and seamless payment experience. This policy outlines the payment methods we accept, security measures, and terms related to transactions on our website.

2. Accepted Payment Methods
We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, Maestro)
• PayPal
• Apple Pay & Google Pay
• Klarna (where available)
• Bank Transfers (for bulk or special orders; contact us for details)

3. Payment Security

• All transactions are processed using SSL (Secure Sockets Layer) encryption to protect your information.
• We do not store your payment details on our servers.
• Payments are securely handled by trusted third-party payment processors that comply with PCI-DSS (Payment Card Industry Data Security Standard).

4. Payment Processing

• Your payment will be processed at the time of purchase.
• You will receive a confirmation email once payment is successfully completed.
• If there are any issues processing your payment, we will contact you promptly.

5. Currency & Pricing

• All prices on our website are listed in GBP (£) unless otherwise specified.
• Prices include VAT where applicable.
• Exchange rates may apply for international payments, as determined by your bank or payment provider.

6. Refunds & Cancellations

• Please refer to our Returns Policy for details on refunds.
• If you wish to cancel an order before it is dispatched, please contact us immediately at service@artisanthread.co.uk.
• Refunds are processed to the original payment method and may take 5-7 business days to appear in your account.

7. Failed or Declined Payments

• If your payment is declined, please check your card details and ensure there are sufficient funds.
• If issues persist, contact your bank or payment provider.
• Orders will not be processed until full payment is received.

8. Fraud Prevention

• We actively monitor transactions for fraudulent activity.
• Suspicious transactions may be subject to additional verification.
• We reserve the right to cancel any order suspected of fraud.

9. Contact Us
For any payment-related inquiries, please contact us at:

• Email: service@artisanthread.co.uk
• Address: 241 Tixall Road, Stafford, ST16 3XS

We appreciate your trust in Artisan Thread and strive to offer a secure and reliable payment experience.