Effective Date: 31st January 2025

1. Introduction
At Artisan Thread, we take the security of our customers’ personal and payment information seriously. We have implemented industry-standard security measures to protect your data while using our website.

2. Secure Sockets Layer (SSL) Encryption

• Our website uses SSL (Secure Sockets Layer) encryption to ensure that all data transmitted between your browser and our servers remains private and secure.
• SSL encryption protects sensitive information, such as personal details and payment credentials, from unauthorized access.
• You can verify SSL protection by looking for the padlock icon in your browser’s address bar.

3. Payment Security

• We use secure and reputable third-party payment processors to handle transactions.
• Your payment details are never stored on our servers, reducing the risk of data breaches.
• All transactions comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

4. Data Protection & Privacy

• We follow strict data protection policies in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• Your personal information is only used for order processing, customer service, and marketing (with your consent).

5. Protection Against Fraud

• We actively monitor for fraudulent activity and take necessary actions to prevent unauthorized transactions.
• Any suspicious orders may be subject to additional verification steps.

6. Account Security

• Customers are encouraged to use strong, unique passwords for their accounts.
• We do not store plain-text passwords, and all login credentials are encrypted.
• If you suspect any unauthorized access to your account, please contact us immediately.

7. Third-Party Security

• Our website may contain links to third-party services. While we carefully select our partners, we are not responsible for the security practices of external sites.
• Always review the privacy policies and security measures of third-party providers before sharing any information.

8. Contact Us
If you have any security concerns or need assistance, please contact us at:

• Email: security@artisanthread.co.uk
• Address: 241 Tixall Road, Stafford, ST16 3XS

We are committed to continuously improving our security practices to keep your information safe while shopping with Artisan Thread.