Effective Date: 31st January 2025

1. Introduction
At Artisan Thread, we strive to deliver your orders quickly and efficiently. This policy outlines our shipping options, delivery times, and associated costs.

2. Shipping Locations
We currently ship to:

• United Kingdom (including Northern Ireland, Scotland, and Wales)
• International Shipping (selected countries; additional fees may apply)

3. Processing Times

• Orders are typically processed within 10 business days.
• Orders placed on weekends or holidays will be processed the next business day.

4. Shipping Methods & Costs
We offer the following shipping options:

• Standard UK Delivery (3-5 business days) – £6
• Express UK Delivery (1-2 business days) – £12
• International Delivery (5-10 business days) – £20
• Free UK shipping on orders over £100

Shipping costs are calculated at checkout based on your location and selected shipping method.

5. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).
• Please allow 24 hours for tracking updates to appear.

6. Delayed or Lost Shipments

• If your order has not arrived within the estimated delivery time, please check your tracking details.
• If your order is lost or significantly delayed, contact us at service@artisanthread.co.uk, and we will assist you.

7. Customs & Duties (International Orders)

• International orders may be subject to customs duties and taxes imposed by your country.
• These fees are the responsibility of the customer.
• We recommend checking with your local customs office for more information.

8. Address Accuracy

• Customers are responsible for providing accurate shipping information.
• We are not liable for lost packages due to incorrect addresses.

9. Contact Us
For any shipping-related inquiries, please contact us at:

• Email: service@artisanthread.co.uk
• Address: 241 Tixall Road

Thank you for shopping with Artisan Thread! We appreciate your support.