Effective Date: 31st January 2025

1. Introduction
Welcome to Artisan Thread. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with these terms. If you do not agree, please refrain from using our services.

2. General Information

• Artisan Thread is a UK-based business providing craft supplies and kits.
• We reserve the right to update these Terms & Conditions at any time.
• Your continued use of our website constitutes acceptance of any changes.

3. Orders & Payments

• All prices are listed in GBP (£) and include VAT where applicable.
• Payment must be completed before an order is processed.
• We accept payments via Visa, Mastercard.
• We reserve the right to refuse or cancel orders at our discretion.

4. Shipping & Delivery

• We aim to dispatch orders within 10 business days.
• Delivery times vary depending on the shipping method selected at checkout.
• We are not responsible for delays caused by third-party couriers.

5. Returns & Refunds

• Please refer to our Returns Policy for details on returns and refunds.
• Custom-made or personalised items are non-refundable unless faulty.

6. Intellectual Property

• All content on our website, including text, images, and designs, is the property of Artisan Thread.
• You may not copy, reproduce, or distribute our content without permission.

7. User Conduct

• You agree not to use our website for unlawful purposes.
• Any attempt to disrupt or compromise our website security is prohibited.

8. Liability & Disclaimer

• We are not liable for any indirect, incidental, or consequential damages related to your use of our services.
• While we strive for accuracy, we do not guarantee that all information on our site is error-free.

9. Governing Law

• These Terms & Conditions are governed by UK law.
• Any disputes will be resolved in UK courts.

10. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:

• Email: info@artisanthread.co.uk
• Address: 241 Tixall Road, Stafford, ST16 3XS

Thank you for shopping with Artisan Thread! We appreciate your support.